Customer Issue: One of the customer’s torsion springs broke unexpectedly and he couldn’t open his door.
Our Solution: Our technicians unplugged the opener as a safety precaution, then carefully eased off the torsion spring from its bar and replaced it with a new oil tempered spring. After finishing the installation of the new unit, we tested the door’s movement and adjusted the tension accordingly.
Customer Issue: Rusty cables.
Our Solution: Unfortunately, the cables were so rusty they had to be replaced. Then we applied lubricant where necessary, tightened a couple of bolts and adjusted spring tension. When we finished, the door was quieter than ever and working flawlessly again.
Customer Issue: Damaged door panel.
Our Solution: This customer’s door had suffered significant damage in a car collision, and needed replacement. Our team arranged for a replacement panel to be fitted and installed, quickly bringing the door back to perfect working condition.
Customer Issue: Jammed track.
Our Solution: Our technicians inspected this customer’s door tracks and discovered significant damage that prevented the door from moving. After replacing the track, the door was able to return to smooth operation, leaving this customer very satisfied.
Customer Issue: Faulty opener wiring.
Our Solution: When we inspected this customer’s opener unit it became clear that a part of the circuit board had been damaged. Our technicians were able to quickly repair the damaged wiring and restored the opener to a reliable working condition.